**Risotto Scores $10 Million in Funding, Revolutionizing the Ticketing Game**
Risotto, a startup looking to shake up the assist desk automation space, just snagged $10 million in seed funding from some major players in the industry. Led by Bonfire Ventures, the round also saw participation from market heavyweights like 645 Ventures, Y Combinator, Ritual Capital, and Surgepoint Capital. So, what’s all the fuss about? Risotto wants to change the way companies approach ticketing systems, leveraging AI to tackle tickets autonomously and free up human help desk staff for the big stuff.
**The Problem: Old Ticketing Systems are Killing Your Productivity**
The current ticketing system landscape can be a real pain point for companies. Risotto aims to bridge the gap between these systems and the complex internal tools needed to resolve them. This is where they differ from other players like Zendesk and ServiceNow. According to CEO Aron Solberg, it all comes down to finding a way to tame the beast that is AI. Think of it like a library of libraries, training their AI on thousands of real-world examples to ensure it doesn’t get too clever for its own good.
**Real-World Results with Gusto**
Risotto has already seen success with a 60% reduction in help tickets for payroll firm Gusto. Solberg wants to take it to the next level, imagining a future where AI-powered help desks are the norm. He envisions a world where Large Language Models (LLM) are the first line of defense between humans and tech, potentially rendering traditional ticketing methods obsolete. As we saw with the rise of AI-powered tools like ChatGPT for Business, the possibilities are endless.
**Risotto’s Mission: Taming the Beast of IT Systems**
For now, Risotto’s main goal is to help companies get their IT systems under control. We talked to Solberg about a client who had to dedicate four full-time staff just to manage Jira. Risotto’s platform made it easier for them to tame the beast. With $10 million in the bank, they’re ready to bring some much-needed innovation to the assist desk automation industry. We’ll be keeping an eye on Risotto to see how they shake things up in the coming months. Can they truly revolutionize the way we think about help desks? Only time will tell.
