Dr. Tom Kelly is a trauma surgeon, and in all places, he sees docs drowning in administrative work. He wished change, so he got down to construct it.
“We wished to construct an AI care companion that may stand alongside clinicians and handle the admin in order that particular person suppliers, like me, can really feel empowered to ship the care which we devoted our lives to,” he instructed TechCrunch.
Dr. Kelly teamed up with Waleed Mussa, with whom he had labored at a earlier startup, and based Heidi Well being in 2021. The corporate started launching merchandise in early 2024.
In simply 18 months, he mentioned, the corporate has returned greater than “18 million hours to frontline healthcare suppliers from greater than 70 million affected person visits in 116 nations.”
The product, as promised, is an AI medical scribe that takes care of all of the admin work that hassles docs. It might probably transcribe and dictate notes, generate customized affected person summaries, and even observe duties so docs not have a necessity for sticky notes.
Heidi each constructed its personal AI mannequin and builds on high of different fashions, reminiscent of Gemini. “This mannequin agnostic strategy signifies that we are able to optimize our accuracy, latency, and value,” he mentioned.
On Monday, the corporate introduced a $65 million Sequence B led by Steve Cohen’s Point72. It additionally introduced a brand new device: an AI agent that calls sufferers on behalf of the physician. The previous Chief Medical Officer at Microsoft, Dr. Simon Kos, can be approaching board, together with Plaid’s head of income, Paul Williamson.
Techcrunch occasion
San Francisco
|
October 27-29, 2025
The corporate has raised $96.6 million so far. Others within the spherical embody Goodwater Capital, Headline, Blackbird VC, LG Know-how Ventures, and Alumni Ventures.
“They’d seen all of the scribes earlier than,” Dr. Kelly mentioned of Point72. “They’d by no means seen product adoption and utilization metrics like they’d seen in Heidi. In addition they beloved that we have been obsessed in regards to the finish consumer expertise, as a result of they noticed most of our rivals have been simply doing top-down gross sales.”
The contemporary capital will likely be used to assist with product growth.
Dr. Kelly hopes that giving docs extra entry to AI instruments will develop the capabilities of clinicians and take away the “drudgery” of their work.
He mentioned a lot of the conversations within the medical world proper now are formed by what is occurring in developed nations, “however think about a world the place any healthcare supplier on the earth can use Heidi to extend their medical capability, the place they will follow in a conflict zone, or a refugee camp, or a area hit by local weather change or just an underserved neighborhood,” he continued. “Heidi might help them attain extra sufferers and ship higher well being care outcomes.”
AI is remodeling the well being tech. Others within the medical scribe house, particularly, embody DeepScribe, Ambiance Healthcare, and Abridge.
Heidi mentioned it really works with greater than 2 million clinicians every week, starting from hospitals to particular person practices. It has a free model of the product with paid options, which Dr. Kelly believes has been a great lure for brand new clients.
He mentioned AI is understandably going to vary the whole lot in healthcare. However at its core, humanity remains to be very important, particularly in the case of sustaining and constructing belief.
“It’s about doubling the world’s well being care capability. That’s the true promise of AI,” he mentioned. “We need to convey it about.”