Hims & Hers, the telehealth firm that sells weight-loss medicine and sexual well being prescriptions, has confirmed an information breach affecting its third-party customer support platform.
The healthcare firm stated in a data breach notice filed with the California legal professional basic’s workplace on Thursday that the hackers stole information about consumer requests despatched to the corporate’s buyer assist group. The corporate stated hackers broke into its third-party ticketing system between February 4 and February 7 and stole reams of assist tickets, which contained private data submitted by prospects.
The information breach discover stated the hackers took buyer names and call data, in addition to different unspecified private information that Hims & Hers left redacted within the letter.
Though the corporate says buyer medical data weren’t affected by the breach, the character of buyer assist techniques implies that the info might include delicate details about an individual’s account, private data, and healthcare.
It’s not but identified what number of people had private data compromised within the hack. Beneath California legislation, corporations are required to reveal information breaches involving 500 or extra state residents.
Jake Martin, a spokesperson for Hims & Hers, informed TechCrunch in a press release the corporate was hit by a social engineering assault, during which hackers trick workers into granting entry to their techniques. The spokesperson stated the stolen information “primarily included buyer names and e mail addresses.” The corporate didn’t say what particular kinds of information have been taken, when requested by TechCrunch.
The corporate wouldn’t say if it has obtained any communication from the hackers, resembling a requirement for cash.
In latest months, buyer assist and ticketing techniques have develop into wealthy targets for financially motivated hackers, who’ve raided databases containing buyer data and extorted corporations into paying a ransom.
Final yr, Discord had an information breach that affected its buyer assist ticketing system and uncovered the government-issued IDs of round 70,000 individuals who had submitted their driver’s licenses and passports to the corporate to confirm their age.
