Researchers at consulting agency BetterUp Labs, in collaboration with Stanford Social Media Lab, have coined a brand new time period to explain low-quality, AI-generated work: “workslop.”
As outlined in an article published this week in the Harvard Business Review, workslop is “AI generated work content material that masquerades nearly as good work, however lacks the substance to meaningfully advance a given job.”
BetterUp Labs researchers recommend that workslop may very well be one rationalization for the 95% of organizations which have tried AI however report seeing zero return on that investment. Workslop, they write, may be “unhelpful, incomplete, or lacking essential context,” which simply creates extra work for everybody else.
“The insidious impact of workslop is that it shifts the burden of the work downstream, requiring the receiver to interpret, right, or redo the work,” they write.
The researchers additionally carried out an ongoing survey of 1,150 full-time, U.S.-based staff, with 40% of respondents saying they’d obtained workslop previously month.
To keep away from this, the researchers say office leaders should “mannequin considerate AI use that has function and intention” and “set clear guardrails in your groups round norms and acceptable use.”